Current opportunities
Stewards
RESPONSIBLE TO: Head of Commercial Events and Diary and Events Support Officer
KEY INTERNAL Head of Commercial Events, Head of Facilities, Diary and Events
RELATIONSHIPS: Support Officer, Vergers
SALARY: £12.36 per hour
PENSION: Subject to meeting the relevant criteria you will be enrolled in the Cathedral’s Pension Scheme with 8% employer contributions.
HOURS: As and when.
CONTRACT: Zero hours.
HOLIDAYS: 12.07% has been added to the salary in respect of rolled up holiday pay. Therefore, holiday will not be accrued.
Job Description:
- At the start of an event a briefing will be given, stewards must attend.
- Greeting guests and, if applicable, check tickets on the door.
- Direct guests to seats - this may involve directing guests to specific seats according to a seating plan or assisting and directing guests who require accessible access.
- Be on duty as a Fire Marshal with an assigned fire exit and in the event of an evacuation open doors and direct guests out to the evacuation points on the close.
- Ensure walkways and doors are clear and remain unobstructed.
- Use the torch provided and hi-vis vest when required.
- Take direction from the Verger during an event and offer support to them.
- Communicate any observations and concerns to the Events Team or Verger.
- Assisting with various food and drink refreshments including taking cash and card payments.
- Assisting with logistics where necessary.
- Full training will be given.
Person Specification:
- A passion for sharing sacred space in sympathy with the ethos of the Church of England.
- Comfortable supporting the worshipping life of the cathedral.
- Awareness of good customer service, to be friendly and welcoming.
- Good communication skills and a proactive awareness to ensure the smooth running of events.
- The ability to handle people with tact and be confident in dealing with a range of situations.
- Understand the need of safeguarding, Health & Safety, and Counter Terrorism measures
- Be punctual, reliable, communicative and flexible to enable smooth allocation of shifts, which are allocated on a first come first served basis.
The primary role as a steward is to assist with the delivery of an enjoyable and safe experience for event attendees, to maintain a high level of customer care, and provide practical assistance both inside and outside of the venue.
Without your time, support, and dedication the cathedral would not be able to offer this service.
Applicant must 18 or older at the time of application.
Deadline for Applications: 2 weeks from receipt of the application pack.
Download the Steward Job description
How to apply
If you have any issues with the online form or would prefer to apply via the downloadable application form. This can be returned to recruitment@birminghamcathedral.com
Forms can also be returned by post to: Recruitment, Birmingham Cathedral St Philips, Colmore Row, Birmingham, B3 2QB.
Welcomers
Our welcomers support our team to provide a positive experience for all visitors to the cathedral.
Role description
- To greet visitors entering the cathedral and offer a first-class welcome.
- To open positive conversations and demonstrate the welcoming nature of the cathedral.
- To provide information and signpost as required, including details about our windows and basic history of the cathedral.
- To support the wider on-floor team, including Vergers and Visitors Chaplains.
- To support visitors who may be vulnerable or at risk, working with other colleagues as necessary.
- To be proactive in identifying any H&S risks.
- To support and encourage and support visitors wishing to make donations.
- To work with safeguarding guidelines for safe working practice and ensure any concerns are identified and passed on to the relevant parties
- Attend any meetings or training sessions.
What this volunteering opportunity will provide you with:
- Knowledge about our international significance of the windows, the artists Edward Burne-Jones and William Morris and their links to Birmingham.
- Experience working with people from a diverse range of backgrounds.
- Opportunity to work on a variety of events and activities for the public.
- Insight into the workings of the cathedral, and experience working in a sacred building and place of faith.
- The opportunity to practice speaking in various foreign languages dependent on the nationality of visitors you encounter.
- Experience working alongside a team of skilled and knowledgeable individuals.
- Safeguarding and ACT training (this is a requirement)
About you
The ideal person for this role will:
- Have good customer service skills, with a friendly and welcoming manner.
- Demonstrate good communication and interpersonal skills.
- Handle people with sensitivity.
- Understand the need for Safeguarding and Health & Safety measures.
- Be comfortable asking for donations.
- Enjoy working as part of a team.
- Have a passion for or be eager to learn and share about the heritage and history of the cathedral.
Working hours
The welcome desk is open:
- Monday – Saturday: 1030 – 1530
- Sunday: 1230 – 1530
Shifts are generally offered as:
- Morning shifts: 1030 - 1300
- Afternoon shifts: 1300 - 1530
The welcome desk will also be open outside of these hours to cover special services, events and concerts – so we can work flexibly around your availability.
DBS Check and Training to be completed / provided:
- Basic DBS check
- Basic Awareness and Foundation level safeguarding training.
- ACT Counter Terrorism training.
In-house additional training as required.
All information provided by volunteers with be held in accordance with the General Data Protection Regulation within the Data Protection Act 2018.
Volunteer recruitment is undertaken in line with our usual recruitment policies, including safer recruitment and recruitment of ex-offenders policies.
How to apply
If this opportunity sounds like something you want to be involved in - please apply online below and a member of our team will be in touch.
If you have any issues with the online form or would prefer to apply via the downloadable application form. This can be returned to recruitment@birminghamcathedral.com
Forms can also be returned by post to: Recruitment, Birmingham Cathedral St Philips, Colmore Row, Birmingham, B3 2QB.
Education team Volunteers
Our education visits are some of the best opportunities to engage with the children and young people of the city, and our education guides are instrumental in this goal. We can usually run visits on Tuesdays and Thursday, from either 10am-12pm or from 1pm-3pm.
We can accommodate up to 60 children at any one time, however we will typically split them into at least 3 groups.
Our volunteers work in alignment with the ethos of the Church of England, although many are not practising Christians themselves.
What this volunteering opportunity will provide you with:
- Knowledge of the international significance of the windows, the artists Edward Burne-Jones and William Morris and their links to Birmingham.
- Experience working with people from a diverse range of backgrounds.
- Opportunity to work with children and young people in an educational context.
- Insight into the workings of the cathedral, and experience working in a sacred building and place of faith.
- The opportunity to practice speaking in various foreign languages dependent on the nationality of visitors you encounter.
- Opportunities to volunteer in further roles in the cathedral team.
- Experience working alongside a team of skilled and knowledgeable individuals both clergy and non-clergy
- Safeguarding and ACT training (this is a requirement)
Depending on the nature of the volunteering role you undertake with us, we may need to carry out an Enhanced Disclosure in accordance with the Disclosure and Barring Service Rules.
All information provided by volunteers with be held in accordance with the General Data Protection Regulation within the Data Protection Act 2018.
How to apply
If you have any issues with the online form or would prefer to apply via the downloadable application form. This can be returned to recruitment@birminghamcathedral.com
Forms can also be returned by post to: Recruitment, Birmingham Cathedral St Philips, Colmore Row, Birmingham, B3 2QB.
